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DESTINY BEST
Director, Product Operations & Enterprise Operating Systems

Product Operations | Enterprise Strategy & Operations | Operating Model Design | Portfolio Governance | Executive Visibility

San Francisco Bay Area, CA
LinkedIn: https://linkedin.com/in/destinybest
Email: destinybestpro@gmail.com

PROFESSIONAL SUMMARY

Director-level Product Operations and Enterprise Strategy & Operations leader specializing in operating model design, portfolio governance, planning cadence, executive visibility systems, and cross-functional execution at enterprise scale.

Most recently led portfolio-level product operations for VMware’s $300M global ecommerce platform, improving release predictability, reducing late-stage roadmap change by ~30%, and driving product outcomes including +29% engagement.

Experienced operating within complex enterprise SaaS and cloud platform environments, partnering across Product, Engineering, Finance, and GTM to improve execution rigor, visibility, and investment alignment.

Core strengths include operating model design, portfolio governance, planning cadence, executive visibility systems, and cross-functional operational leadership.

CORE AREAS OF FOCUS

- Product Operations leadership
- Enterprise Strategy & Operations
- Enterprise operating systems
- Operating model design
- Portfolio governance
- Planning cadence
- Prioritization systems
- Executive visibility systems
- Cross-functional operational leadership
- Product and Engineering operating models
- Execution predictability
- Investment alignment
- Decision infrastructure
- Organizational coherence

PROFESSIONAL EXPERIENCE

ALTAIR OPS
Product Operations & Operating Model Consultant
2024-Present

- Supported operational continuity and transition efforts following VMware’s acquisition, including web and UX operations coordination through mid-2024.
- Advised product and technology organizations on operating models, intake governance, execution visibility, and cross-functional planning systems across digital product environments.
- Partnered with leadership teams to improve planning visibility, execution alignment, KPI tracking, and operational consistency.
- Led targeted operational improvement initiatives including release governance workflows, execution optimization, and AI-assisted reporting and insights synthesis.

VMWARE / BROADCOM
Director, Digital Platform & Product Operations
2022-2024

- Owned portfolio-level product operations for VMware’s $300M global ecommerce platform across Product, Engineering, and GTM.
- Improved release predictability and reduced late-stage roadmap change by ~30% through structured portfolio planning, stakeholder alignment, and dependency management from roadmap definition through launch.
- Built scalable governance and operating models that standardized prioritization, improved executive decision visibility, and reduced decision latency from weeks to days.
- Developed product insights systems integrating analytics, research, experimentation, and AI-assisted pattern detection, contributing to +29% engagement growth.
- Embedded AI-assisted synthesis and summarization into executive reporting workflows, improving leadership visibility, reducing information fragmentation, and accelerating decision-making.
- Led and developed a team of 7 FTE plus contractors while standardizing KPI frameworks and operational visibility across the product organization.

VMWARE
Senior Manager, Strategy & Operations — Executive Programs
2018-2022

- Built analytics-driven operating systems tracking engagement, pipeline, conversion, and revenue across 1,200+ executive programs.
- Established planning cadences and performance management frameworks contributing to 22% sales growth across 600+ enterprise accounts.
- Synthesized operational and performance data into executive-level insights supporting strategic planning, investment decisions, and GTM execution.
- Standardized governance frameworks and operating cadences across global teams to improve delivery consistency and reduce operational fragmentation.

INTEL
Manager, Digital Product Operations — Product Strategy & Execution
2015-2018

- Led product operations and research programs improving prioritization, roadmap clarity, and execution across digital product teams.
- Designed governance frameworks and operational visibility systems to improve cross-functional alignment, prioritization clarity, and delivery consistency.
- Delivered 45+ prioritized product improvements through structured research and experimentation programs.

EDUCATION

MSc, Information Architecture & Knowledge Management
Kent State University