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DESTINY BEST
Director, Enterprise Strategy & Operations

Executive Governance · Operating Models · Enterprise Execution

Vacaville, CA
503-438-0781
LinkedIn: https://linkedin.com/in/destinybest
Email: destinybestpro@gmail.com
Executive Portfolio: https://destinybest.com

DESIGNING OPERATING SYSTEMS THAT TURN STRATEGY INTO EXECUTION

PROFESSIONAL SUMMARY

Strategy & Operations leader with a track record of designing enterprise operating models, governance frameworks, and portfolio management practices across $300M+ technology portfolios and complex organizations, partnering across Product, Engineering, Finance, UX, Marketing, GTM, and executive leadership to improve planning, investment prioritization, organizational alignment, decision quality, and execution predictability.

CORE EXPERTISE

- Enterprise Strategy & Operations
- Operating Model Design
- Portfolio Governance
- Technology Portfolio Management
- Strategic Portfolio Management
- Executive Decision Support

PROFESSIONAL EXPERIENCE

ALTAIR OPS
Principal, Strategy & Operations
San Francisco, CA
June 2024 – Present

- Founded and lead a strategy and operations consultancy focused on governance frameworks, enterprise operating models, and executive decision-support systems that improve planning, execution, and organizational effectiveness.
- Architected an end-to-end digital certification and registry operating model spanning 15 domain experts, 5 user roles, 6 workflow stages, 18 structured data inputs, 9 decision points, and 4 integrated systems, transforming a fragmented manual process into a scalable digital workflow.
- Standardized governance across a 200+ member nonprofit's public- and member-facing digital platforms, increasing organic search visibility from 19 to 722 ranking keywords and monthly organic traffic by 165%.
- Designed AI-enabled decision-support workflows that transformed research, historical archives, interviews, and business intelligence into structured operational assets supporting planning, reporting, and executive decision-making.

VMWARE
Director, Digital Platform & Product Operations
Palo Alto, CA
January 2022 – June 2024

- Led portfolio governance, strategic planning, and executive operating rhythms across VMware's $300M global ecommerce technology portfolio, aligning Product, Engineering, UX, Marketing, Finance, and GTM around investment priorities, roadmap governance, and execution.
- Directed executive governance forums and operating cadences that strengthened accountability, organizational alignment, and enterprise execution.
- Synthesized operational, customer, and financial inputs into executive recommendations supporting portfolio prioritization and investment decisions.
- Integrated UX, Research, and Program Management into portfolio planning, improving executive visibility and organizational alignment.
- Led transformation and continuity planning during VMware's acquisition by Broadcom, maintaining governance and execution continuity across product and technology organizations.
- Improved release predictability, reducing late-stage roadmap changes by approximately 30%.
- Developed AI-assisted decision-support capabilities contributing to 29% engagement growth.

VMWARE
Senior Manager, Content Strategy — Executive Experience & Operations
Palo Alto, CA
January 2018 – January 2022

- Led experience strategy and content operations supporting 1,200+ executive engagements across VMware's global Executive Briefing Center organization.
- Built the operating model for VMware's flagship Executive Briefing Center, establishing scalable processes for content strategy, production, lifecycle management, localization, and global distribution.
- Developed a global playbook that standardized operating practices across eight Executive Briefing Centers worldwide.
- Governed cross-functional content development spanning business units, executives, SMEs, Brand, creative partners, and technology vendors.
- Helped redesign and launch VMware's next-generation Executive Briefing Center, integrating immersive experiences, personalized digital journeys, and a custom content management platform.
- Established performance frameworks supporting sales growth across 600+ enterprise accounts and improving executive decision-making.

INTEL
Manager, Digital Product Operations — Product Strategy & Execution
Santa Clara, CA
January 2015 – January 2018

- Led operational governance and executive portfolio reviews for Intel's global digital experience ecosystem, reducing late-stage scope changes by 23%.
- Managed a $500K annual customer research budget, directing investments that generated decision-quality customer insights.
- Supported governance and transition planning following Intel's acquisition of Altera.
- Built prioritization frameworks supporting investment decisions across competing digital initiatives.
- Directed cross-functional execution across Product, UX, Engineering, Research, and business leadership.
- Governed strategic agency and technology partnerships supporting enterprise web platforms, design systems, and digital transformation initiatives.

EDUCATION

Master of Science (MSc), Information Architecture & Knowledge Management
Kent State University

TOOLS & TECHNOLOGIES

Tools:
Jira, Confluence, Aha!, ClickUp, Smartsheet, Microsoft Project, Miro, Lucidchart, PowerPoint, Excel, SharePoint, Microsoft Teams, Google Workspace, Notion, Slack

Practices:
Portfolio Governance, Technology Portfolio Management, Executive Business Reviews, Roadmap Planning, Executive Decision Support, AI-enabled Decision Support

Platforms:
Adobe Experience Manager (AEM), WordPress, Drupal, Custom Content Management Systems (CMS)

Analytics & AI:
Power BI, Tableau, Google Analytics, Claude, ChatGPT, Perplexity, Jasper